DATES: Oct 1-4, 2021
VENUE: This year’s festival is hybrid. In-person events take place between Oct 1-4, 2021. You can watch our online platform between Oct 1-15, 2021 from anywhere with a decent internet connection.

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How to Purchase

How to Watch Online
Ticket Prices and Passes
Viewing
System Requirements
Technical Support

In-Person Events (Oct 1-3)

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HOW TO PURCHASE

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How do I purchase passes?

You can purchase passes HERE.

General admission passes allow guests access to all films and talks, plus meditation sessions. Pass holders can login anytime to our portal. Early Bird VIP passes are the best way to experience Toronto Food Film Fest and only available for a limited time. It includes access to the Virtual Platform, Guaranteed Seating for 2 at the In-Person Screenings and Talks, a Snack Box, %20 Discount off Workshops. The Snack Box is filled with some of our favourite local goodies curated by Phancy Bodega, available for pick up or delivery within Toronto (M Postal Codes) between September 24 - October 1. Passes do not include workshops.

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How do I purchase tickets?
You can purchase tickets throughout our webpage and HERE.

After your purchase, you will receive an email with a link to view the event or to create an account through our portal. You may purchase General Admission passes and tickets at anytime within the dates of our festival but you have 48 hrs from when you first press “play” to view the film. After that, the ticket expires. 

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Where do I enter my promo code?
Please enter your promo code at checkout.

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Can I purchase tickets for a friend or as a gift?
How amazing of you, of course you can! Please complete the purchase as a separate transaction from yours. Then forward the confirmation email to the person you would like. Thanks for sharing the love! 

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Can films or events sell out?
Yes, due to capacity limits at our in-person events, we recommend purchasing tickets in advance before they’re sold out. 

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Can I login to the portal on multiple devices?

The pass is good for a household so feel free to watch on your preferred device. However, you cannot login on two devices at the same time. 

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Can I share the film or event link with a friend?
You may only view the film or event once per ticket so we don't recommend sharing the link. 

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Couldn't I give my portal login to all my friends? 

Good question. Although, we can't stop you, we'd like to remind you that the money not only goes towards producing this festival but it also supports the filmmakers and businesses that help make the festival happen. 

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Could I get a refund? 

Unfortunately, all sales are final, tickets are nonrefundable. If an in-person event gets canceled due to lockdowns or unforeseen circumstances, the event will be rescheduled for a later date. 

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What is being done about health and safety? 

Your health and safety is our priority this year, and we are working hard to ensure your festival experience will be comfortable, safe, and FUN. All in-person events are happening outdoors with enough space for distanced seating. We recommend wearing masks where proper physical distancing cannot be achieved. Extra masks will be available for those who forget. Please be respectful and courteous of each other as we stay safe and gather as a community of food and film lovers.

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HOW TO WATCH ONLINE

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When will I be able to view the films?
The films are VOD (on demand). If you have a pass, you can login anytime to our portal prior the the festival to check out trailers. Films will be online for viewing on Friday, Oct 1st at 9am EST.  If you're buying tickets, you will receive an access link via email when the film becomes available. Note that "Peace by Chocolate" is only screened in-person and not available on the virtual platform. 

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I can't find my access email. Help?
It may have landed in your spam and junk folders. Search your mailbox for Toronto Food Film Fest or for the email address: donotreply@mail.goelevent.com

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I still can’t find the event access email?
Log into your order history page. You will see a view button with the order details as well as the voucher code for the event.

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I don’t see the view button on my order history page?
Don't panic! The view button will appear once the film is available to view. 

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VIEWING

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Can I pause or stop the film while I am viewing the film?
If you have a pass, you may watch the film anytime during the festival and stop as much as you like. If you are a ticket holder, once you hit play, you will have 48 hours to finish watching the film. If you do not finish the film within those 48 hours, you will need to purchase another ticket.

 

Can I watch films from outside Ontario?
All our films are geoblocked to Ontario with the exception of the Toronto Food Film Fest CBC Gem Collection. These are open to all Canadians. Specific geofences will be detailed on each film page.

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How do I watch the Q&A?
If there is a Q&A for the film, there will be a button on the film page so you can stream it anytime you want!

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SYSTEM REQUIREMENTS 

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What are the system requirements?

You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

 

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

 

What are the requirements for Mac computers?

Mac OSX 10.12 or later

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

 

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

 

Can I watch content on my Android Device?

Yes, you can watch content using Chrome on Android 6.0 or later. 

 

Can I Chromecast content?

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player. 

 

Can I AirPlay to my AppleTV?

You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button in the bottom right-hand side of the player.

 

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TECHNICAL SUPPORT

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What happens if I forget my password?

Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

 

Why does video playback stall or not play smoothly?

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

 

Why do I see a black screen if I am watching content with AirPlay on my TV?

You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.

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Who do I contact if I have any other issues?
Please contact us at info@torontofoodfilmfest.com and we'll get you sorted!

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IN-PERSON EVENTS (OCT 1-3)

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Where are the In-Person Events on Oct 1-3?
Our in-person screenings and “Talks in the Orchard” series between October 1-3rd are happening at Spadina Museum: Historic House and Gardens (285 Spadina Rd, Toronto, ON M5R 2V5). The screenings will take place on the West Lawn and Terrace, while the “Talks in the Orchard” take place in an actual orchard! See our cool map! The interior of Spadina Museum is closed to the public except for staff use and guest washrooms.

How do we get there?
There are several convenient ways to get to Spadina Museum: Historical House and Gardens:

By Bicycle
There is a Bike Share Toronto station as well as bicycle racks right outside the main entrance.

By Transit
Yonge/University subway to Dupont subway station. Exit station and walk north to the Baldwin Steps at the intersection of Spadina Road and Davenport Road. Spadina Museum is located at the top of the Baldwin Steps next door to Casa Loma. St. Clair West station is also a short walk away. For specific TTC route and schedule information call 416-393-4636 (INFO) or visit the TTC website.

Paid parking is available next door at Casa Loma (1 Austin Terrace)

What should I wear?
We suggest wearing layers and bring warm clothing and footwear. Since this is an outdoor event, please check the forecast and dress accordingly.

What should I bring?
We will have chairs available however, feel free to bring blankets, camping chairs, bug repellent - anything that will make your experience feel cozy.

Are there food and refreshments?
There will be a local vendors selling food and drinks paired with the film. There will be non-alcoholic and alcoholic cold beverages and complimentary espresso beverages from Rufino Espresso and selection of tea from Blink Tea. There will be vegetarian options from each vendor. 

Could I bring my pet?
Well behaved pets are welcome on the grounds. We ask you please keep them on the leash, bring your own water bowls/food and pick up after their waste.
 

Are the grounds accessible?
The grounds are wheelchair and walker accessible. The entrance and paths are gravel and lawn and there is an elevator to the bathrooms inside the Spadina House. 

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Can we bring outside food?

We aren't accepting outside food as we are working with local food vendors that are curated to pair well with the film and hope to encourage everyone to experience the event as intended. However, if you have food allergies, please reach out to us at info@torontofoodfilmfest.com and we can work with you to make arrangements.