**Launch Box is filled with some of our favourite local goodies, available to age 19+ and for pick up or delivery within Toronto (M Postal Codes) between Oct 13-17th.
Passes do not include workshops.
For those who need it, put in code "access" at check out for a discount on General Admission and A La Carte.
If the cost of attending this event is prohibitive to you, please email us at firstname.lastname@example.org to see if there are any “Pay it Forward” tickets available.
DATES: Oct 16 – Oct 25, 2020
VENUE: This year’s festival is entirely online. You can watch from anywhere with an internet connection.
HOW TO PURCHASE
How do I purchase passes?
You can purchase passes HERE.
General admission passes allow guests access to all films and talks, plus meditation sessions. Pass holders can login anytime to our portal. VIP passes are limited and include a general admission pass, along with a special ‘Launch Box’ filled with delicious local goodies (+$70 value, age 19+). Launch Box is only available for pick up at The Longslice Brewery Retail shop inside The Aviary Brewpub (484 Front St E.) or delivery within Toronto (M Postal Codes). Delivery is $5. Pick up and delivery available between Oct 13-17th. Passes do not include workshops.
How do I purchase tickets?
You can purchase tickets throughout our webpage and HERE.
After your purchase, you will receive an email with a link to view the event or to create an account through our portal. You may purchase General Admission passes and tickets at anytime within the dates of our festival but you have 48 hrs from when you first press “play” to view the film. After that, the ticket expires.
Where do I enter my promo code?
Please enter your promo code at checkout.
Can I purchase tickets for a friend or as a gift?
How amazing of you, of course you can! Please complete the purchase as a separate transaction from yours. Then forward the confirmation email to the person you would like. Thanks for sharing the love!
Can films or events sell out?
Yes, in some cases, we have an admissions limit, just like for an in-person festival. We recommend purchasing tickets in advance before they’re sold out.
Can I login to the portal on multiple devices?
The pass is good for a household so feel free to watch on your preferred device. However, you cannot login on two devices at the same time.
Can I share the film or event link with a friend?
You may only view the film or event once per ticket so we don't recommend sharing the link.
Couldn't I give my portal login to all my friends?
Good question. Although, we can't stop you, we'd like to remind you that the money not only goes towards producing this festival but it also supports the filmmakers and businesses that help make the festival happen.
Could I get a refund?
Unfortunately, all sales are final, tickets are nonrefundable.
HOW TO WATCH
When will I be able to view the films?
All films are VOD (on demand). If you have a pass, you can login anytime to our portal prior the the festival to check out trailers. Films will be online for viewing on Friday, Oct 16th at 9am EST. If you're buying tickets, you will receive an access link via email when the film becomes available. With the exception of the special presentation "Rooibos Restitution" (Co-presented with TSAFF), it is a timed screening on Saturday, Oct 24th 7:30pm – 8:30pm EST.
I can't find my access email. Help?
It may have landed in your spam and junk folders. Search your mailbox for Toronto Food Film Fest or for the email address:
I still can’t find the event access email?
Log into your order history page. You will see a view button with the order details as well as the voucher code for the event.
I don’t see the view button on my order history page?
Don't panic! The view button will appear once the film is available to view.
Can I pause or stop the film while I am viewing the film?
If you have a pass, you may watch the film anytime during the festival (Oct 16 to Oct 25) and stop as much as you like. If you are a ticket holder, once you hit play, you will have 48 hours to finish watching the film. If you do not finish the film within those 48 hours, you will need to purchase another ticket.
Can I watch films from outside Ontario?
All our films are geoblocked to Ontario with the exception of the Toronto Food Film Fest CBC Gem Collection. These are open to all Canadians. Specific geofences will be detailed on each film page.
Will there still be Q&As and other live events?
Of course! There is a full schedule of events including Q&As, talks and workshops. Check it out HERE!
How do I watch the Q&A?
If there is a Q&A for the film, there will be a button on the film page with a date and time of the event. It will be streamed live so make sure you don't miss it!
What are the system requirements?
You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.
What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
What are the requirements for Mac computers?
Mac OSX 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.
Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.
Can I watch content on my Android Device?
Yes, you can watch content using Chrome on Android 6.0 or later.
Can I Chromecast content?
You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player.
Can I AirPlay to my AppleTV?
You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button in the bottom right-hand side of the player.
What happens if I forget my password?
Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.
Why does video playback stall or not play smoothly?
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.
Why do I see a black screen if I am watching content with AirPay on my TV?
You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.
Who do I contact if I have any other issues?
Please contact us at email@example.com and we'll get you sorted!